FANconnect At FAN CONNECT this is the way we CONNECT with you. F - First A - Aid N - Navigators C – Consider you first and desire sound health for you O – Open ourselves up to you. Nothing to hide N – Never violate or take for granted your trust N - Never will we manipulate or mistreat you E – Encourage you at every opportunity C – Constantly add value to your life, to keep you healthy and strong T – Treat you with expertise and respect, just like treating a Royalty If you think anyone in our team has not CONNECTed with you as expected, please send email with Subject line ‘POOR CONNECT’ to: or SMS and WhatsApp to +234-907-474-7917. We’ll first send you a ‘Certificate of Apology’ (C of A) and the administration will take FANconnect Standard Disciplinary Measures (SDM) TERMS AND CONDITIONS OF USE OF FANCONNECT FIRST AID NAVIGATORS NIGERIA LIMITED through FANconnect provides healthcare services to users (referred to as clients or patients) through a web-based mobile application opened to all people, race, gender, colour and persuasions. However, usage of these applications to access services is subject to the acceptance of our Terms of Use. If you do not agree to these Terms of Use and/or are not eligible or authorized to agree to these Terms of use, then you are not authorized to use the applications and services supported by FANconnect. By using this application, you are accepting these Terms of Use and are legally bound by all terms in this Terms of Use agreement: 1. User Accounts As a user an account and applicable services are automatically documented for you on your first login with a valid email address and password, and information there are kept as seen below in the Data and Data Protection segment of this agreement. Your information is constantly updated after every use. However, services like Ambulance Medevac and Home care services require admin confirmation. But you do not need to wait for confirmation for other services. By opting to use FANconnect, you agree that: a. You are never going to impersonate any other person and you are using your actual identity and that you own the email address and password you are using to login b. Your personal information provided is true, accurate, current and complete. You need to periodically update your information when any changes happen and ensure that your details are always current and correct. c. Your login details (username and password) are unique to you. You may use it with your family members but the burden usage is your responsibility. You are responsible for keeping your password confidential and for notifying us immediately if your account or password has been hacked or stolen. d. You also agree that you will be solely responsible for any activities conducted on or through the mobile application with your account details regardless of whether or not you are the individual who undertakes such activities. This includes any unauthorized access and/or use of your account or your computer. You hereby release and hold harmless FANconnect from any and all claims and causes of action arising out of or resulting from a third party’s unauthorized use of your account. e. FANconnect reserves the right to deny or revoke access to any user account at its sole discretion without a priori notice to the owner. f. This application is only a tool to allow people to collaborate in their own healthcare, use Teletext, Telepictures, Telephone, Televideo, Telelabs, Telepharmacy and Medevac services undertaking by FANconnect. g. All engagement between your healthcare provider and you through this application are governed by these Patient Terms. h. All users of FANconnect agree to receiving all essential service notifications related to health in the form of SMS, email or mobile notifications. Notification i. You shall not use any service or information in this application for any purposes other than managing your personal health information or that of your immediate family members and/or to engage with healthcare providers of FANconnect. j. You are expected to know that during dare emergencies you should use Televideo and call for Ambulance services without wasting precious time sending chats ot Teletexts. k. Being a web-based application, there might be unforeseeable network and infrastructure issues in which case the application may not be available until the issue is rectified. Under such circumstances please use Telephone Medicine services instead. FANconnect is not liable for any periods of non- availability of this web-based application. l. Usage of this application does not make the technology vendor supporting this application liable for any of the healthcare and/or other services you use through the application, nor does it result in any implied obligation between you and the vendor. m. FANconnect will make all possible efforts to provide you the best healthcare services. However, FANconnect shall not incur any liability and shall declare any service guarantee void in the event the user is in breach of any of the Terms and Conditions of this Agreement n. Both parties are at liberty to terminate this agreement. Terminating the agreement will cancel only your user accounts on the web and mobile applications. It does not terminate nor impact any other consultations or patient-provider relationship that you have with FANconnect. 2. Remote Monitoring Services We use Remote Monitoring that are for communicating specific health parameters to the healthcare providers on FANconnect applications and will not completely replace actual clinic visits. You are required to visit the healthcare provider as and when specified by your doctor and whenever you need healthcare. Doctors on FANconnect will also advise you to go to the clinic or arrange your visit for you. 1. If the monitoring feedback provided by the healthcare provider is substantially different from your current treatment and prescribed medication, it is your duty to confirm the same before implementing the advice. 2. The health information, vital sign readings, dates, timings and notes logged in by you or on your behalf should be accurate. 3. As a patient of VP Name, you are required to inform your healthcare provider of all current and previous illnesses, health conditions, surgeries, consultations and medications with any other healthcare providers. While our healthcare team may help to update your PHR based on mutual agreement, it is your responsibility to update all aspects of the PHR completely and correctly. 4. For efficient monitoring and proper healthcare services, the patient is required to enter all vital health data through the system as per the schedule and level of detail advised by the doctor. 5. For self-monitored readings, it is the patient’s responsibility to use devices of proper quality and to ensure that they are re-calibrated when required. 6. The healthcare team of the healthcare provider will consist of qualified healthcare professionals. The monitoring and feedback will be handled by any qualified member of the healthcare monitoring team. 7. The healthcare provider will monitor your vitals at the intervals specified in your package. 8. Not following the instructions of the healthcare team will be considered as non- compliance of the agreement and the agreement will be terminated. 9. The healthcare team will provide instructions based on the vitals entered by you. You are advised to enter the vitals accurately. 10. FANconnect will not assume any legal responsibility for the patient’s medical condition and this online consultation only intends to aid in understanding the condition better based on the information given and is not meant to replace an in- person consultation 11. The online system is expected to enhance, not replace clinic visits. It is your responsibility to schedule follow-up appointments as indicated by your doctor. 12. The patient is free to discontinue using a Remote Monitoring plan at any time, with the knowledge of your consulting healthcare provider. 13. The healthcare provider does not attend to Emergencies through this application. Under these circumstances, the patient has to contact the nearest hospital immediately. 14. FANconnect may provide one or more Remote Monitoring plans. When signing up for or after being assigned to any such Remote Monitoring package, it is the duty of the patient to understand the instructions and terms of that package and to fulfil them. 15. The patient data will be kept confidential by FANconnect and will not be disclosed to anyone under normal circumstances except as requested by law or in an emergency situation when requested by another healthcare provider. 3. Video Consultations (TeleVideo Medicine) 1. Video Consultation Appointment Timing: While the patient may specify the preferred appointment timing for a Video Consultation, FANconnect reserves the right to schedule the appointment for an alternative timing. If this timing is not convenient, the user can request that it be rescheduled. Due to unpredictable medical emergencies, it may be that the healthcare provider is sometimes unable to attend to the video consultation exactly at the appointed time. In such cases the session might be rescheduled to a later time in consultation with the patient. 2. Video Consultation Duration: By default the average duration of a Video Consultation will be the duration decided by the healthcare provider. FANconnect reserves the right to decide when the consultation ends. This could be earlier than the maximum possible duration. If the healthcare provider has to be conclude the video consultation mid-way due to a medical emergency, then a new session at an alternative timing will be scheduled. 3. Video Session Quality: The quality of the video session depends on the quality of the Internet connection, web cam and audio facilities of both the patient and healthcare provider. It is the responsibility of the patient to ensure that the performance and quality of the equipment and connection used, are optimal for doing video calls online. Video Consultations that fail on account of poor equipment and connectivity will not be rescheduled for free. Nor will there be any refund of payment. 4. Video Session Privacy, Security & Etiquette: It is required that the patient prepares ahead of time to participate in the Video Consultation, in a quiet and private place, where only the patient is present in the room where the video session is being held. For elderly or disabled patients who require help to participate in the video, a caregiver may be present. There must be no audio/ video recording of the video session by the patient. It is necessary that the patient (and any caregiver) act with proper decorum in speech and action during the video consultation. Failure to comply with these requirements can result in termination of the video session with no refund or rescheduling of the consultation. 5. Nature of Consultation: Video Consultations must not be scheduled for patients with critical medical conditions and/or for emergencies. Such consultations are suitable only for basic follow-ups between the patient and healthcare provider and/or preliminary consultation before meeting the healthcare provider in person. 4. Chat or Text Based Consultations (TeleText Medicine) 1. Every attempt will be made to provide responses to your questions within the stipulated response time. However do not under any circumstances, delay seeking direct medical attention from your healthcare provider or nearest hospital. 2. Asking medical questions to a healthcare provider, whom you have not been consulting directly, does not necessarily result in establishing a doctor-patient relationship. Any response from the healthcare provider only constitutes helpful information which must be verified with your own doctor. 3. Do not change any medication, treatment regimen or other healthcare measures without confirmation from your own healthcare provider. Any advice or information in responses to your questions/text consultations to healthcare providers of FANconnect, do not qualify as a medical prescription, diagnosis or treatment plan. 4. In the case of any emergency, always contact your own healthcare provider and go to the nearest hospital or healthcare provider. 5. FANconnect is not liable for any healthcare issues related to the questions raised. Information provided at the time of asking a question must be accurate and complete. This is only to ensure that the response provided is helpful to the patient and does not involve a liability on part of FANconnect. 6. Response time for a question is indicative of only the initial response to the question and does not include the time for responding to follow-up notes. Each follow-up should be expected to require the same response time as the initial question. 7. Payments for this service are covered by the payment terms for services through the patient portal and mobile application. 5. Data 1. The application stores data, including PHI data, communications, usage data including but not limited to location, device type, operating system, browser, date- time and context usage, in HIPAA and GDPR compliant cloud infrastructure on Amazon Web services. All data storage and transmissions are encrypted. 2. All your personal health data and usage data is owned by FANconnect irrespective of the access you may or may not have to it. Your usage and access to your data is defined by FANconnect 3. The accuracy, integrity and completeness of the personal health information you enter or allow to enter on your behalf is your responsibility, and FANconnect assumes no liability for it. 4. Data in your personal health records will be accessible to and modifiable by authorised healthcare providers of FANconnect, for the purpose of providing you with healthcare services. 5. Non- personalised system analysis of non-identifiable patient data may be done to enable better healthcare outcomes for the patients of FANconnect. However the identity of individual users will remain completely anonymous in such analysis. 6. All user data is covered by the Privacy Policy of FANconnect. 6. Payments 1. All consultation fees for services through the mobile and web application interfaces of FANconnect have to be paid as per the terms of the service that you use. Offline payment collection for some of these services is supported too. Please contact FANconnect about this during your next in-person visit. 2. In course of time, FANconnect may introduce other services in the system, the charges for which will be communicated to you as and when such services are introduced. 3. The healthcare provider reserves the right to revise the consultation and service charges at any time, at the sole discretion of the healthcare provider. The charge applicable at any given time, will be the charge displayed at the time of using the service. 4. Payments made for any remote monitoring plans will not be refunded should you decide to discontinue. 7. Privacy Policy Data in this application of FANconnect can be created by your healthcare providers at FANconnect and by yourself (the patient) after logging into the application with your authorized user account. Information that is collected as you use our web patient portal and mobile application includes the following: 1. Personal information: Personal information includes name and email address that you provide at signup. It also includes phone number, address and other personally identifiable information that you may choose to add to your user account profile. No payment method information is stored by this application. 2. Personal Health Information: Personal health information about patients users, that patient users themselves or authorized employees of FANconnect enter into the Personal Health Record of a patient, including age, gender, known health conditions, medications, allergies, vaccinations, history of surgeries or procedures, goals, health journal entries and data that you enter into your health trackers either manually or by syncing with a health monitoring device or from a third party source that you alone authorize. It also includes medical reports and files that you choose to upload into your health profile. 3. Operations Data: In order to enhance your usage experience, the application uses cookies, server logs and other similar mechanisms to enable certain functionality, improve services and monitor service usage. These mechanisms are used to save user preferences, preserve session settings, help auto- authentication of frequently used services if required by your settings and to enable other similar functional requirements. You may use browser settings to disable cookies when using our web services, however it may result in some of the features and services of this application not functioning properly. 8. Use of Information The personal and health information added through this application, through use of its services by patients and healthcare providers of FANconnect will not be shared, disclosed or displayed to anyone other than authorized employees of FANconnect. They will be able to update personal health information of their own patients by updated the patient health profile, uploading medical reports, adding review notes, health goals, monitoring feedback relevant as part of the consultation services used by the patients. FANconnect is fully authorized to terminate patient user accounts at any time and such patients will no longer have further access to their personal health information stored in the application storage in event of that happening. Whether or not to share that information with the patient user before termination of the patient user account is the prerogative of FANconnect. Contact Information: The services platform will send you communications (email and other notifications), as per your notification settings, as part of essential functioning of services that you may avail, such as appointment booking information, alerts related to reviews and consultations by your healthcare providers. At time of registration you will be required to verify your email address. Your contact information may also be used for customer support services, should you choose to avail of them. In addition, we may use your contact information to provide you with information about our services. If you decide at any time that you no longer wish to receive such information or communications from us, please change applicable notification settings in your account. Your contact information is not shared with any third-party. Anonymized data: FANconnect may analyze anonymized and aggregated collected through the services, for purposes of evaluating healthcare outcomes, healthcare requirement patterns and to measure the effectiveness of services and content. Such anonymized and aggregated information is not considered as personal information. You are responsible for maintaining the confidentiality of your password and account information. You are responsible for all activities that occur in your account and you agree to notify FANconnect immediately of any unauthorized use of your account. FANconnect is in no way responsible for any loss that you may incur as a result of any unauthorized use of your user account and password. The technology vendor supporting this platform is not responsible for the privacy policy compliance of any users who have access to data in it. That is the sole responsibility of FANconnect. 9. Disclosure of Information We may disclose any information to government or law enforcement officials if we believe doing so is required to comply with law enforcement and legal process; to prevent or stop any illegal, unethical, or legally actionable activity; to protect your, our or others rights and safety. We may disclose your personal information on your own request accompanied by your permission. FANconnect does however reserve the right to deactivate or delete accounts of any user found to be in violation of our Terms of Use. 10. Transmission and Storage Security All data is stored only in the servers of our internet vendor on the highly secure Amazon Web Service platform (which is compliant with HIPAA regulations). Necessary measures in providing secure transmission of personal health information before it is transferred across the Internet from your personal computer or devices are ensured. However, you should be aware of possible risk involved in transmitting information over the Internet as no data transmission can be guaranteed to be 100% secure and of risk that others could find a way to thwart our security systems. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security and privacy of personal information you transmit to us, and you do so at your own risk. 11. Restriction on the basis of age All users of the programme and mobile app of FANconnect are expected to be above 18 years of age (including Liberated Minors). Parents, caregivers/guardians and healthcare providers are allowed to provide and store personal information about others, including minors and children. Any user providing, storing or submitting information on behalf of a child/person under guardianship assumes full responsibility over the submission, use, and transmission of such information. Liberated minors should not use without a witten approval from the FAN Admin after submitting letter of status from a Legal Practitioner not below a Senior Advocate of Nigeria (SAN) 12. Restriction on the basis of Compromised Ability to take personal decisions Those in Jail or Correctional Centers, Psychiatric illness where insight is questionable, Minors and Liberated Minors 13. Changes to this Policy Please note that this Privacy Policy may change from time to time as we continue to offer evolve our services. In the event of any changes in our Privacy Policy, the updated version will be posted here and take effect from the moment of posting. The above mentioned terms are applicable as long as you are a registered patient of FANconnect using FANconnect mobile application. 14. DISCLAIMER Both FANconnect and her Board and Staff take no responsibility for untoward effects arising from non-professional use of the contents on this application to treat patients without proper consultation with accredited professional Staff. The general public are encouraged to login properly so that all activities on this site are documented on our Server for future references. Information are generic requiring professional decipher. Remember, content may not be used to treat patients without FANconnect professional advice.